Booking Conditions for The Coastal Connection

If you are making a reservation via the online availability reservation system, the following fares are available -

1. Individual Fares -

a. Adult Fare -

This is a global fare is available to all passengers whether you are a New Zealand resident or if you reside outside New Zealand.

b. Senior Citizens Fare -

This is a global fare for people over 60 years old and is subject to availability at the time of a reservation being made.

c. Child Fares

A child is 2-15yrs. Must travel with an adult due to saftey and operational requirements.

An Infant under 2yrs not occupying a seat travels free.

2. Group Fares -

Group fares available to any group travel from within New Zealand or from overseas.

4. Fare Rules -

* All fares are subject to availability
* All fares are available or transferable up to 24 hours prior to travel date.
* All fares are non-refundable and non-transferable after check in has been completed.
* All fares, services and facilities are subject to change without notice.
* No refund once travel of the first leg has been undertaken.

All fares are subject to availability until a reservations has been confirmed and paid for.

All fares are based one way 'Point to Point' travel.

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Reservations -

All passengers travelling on The Coastal Connection train/ferry service must have a reservation.

A ll prices quoted are in New Zealand dollars and include Goods and Service tax. All fares are subject to availability and may be changed without notice.

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Change/Refund/Cancellation Conditions -

All refund requests must be made within 30 days of the scheduled day of departure. Cancellations are subject to the following refund conditions -

If you are traveling on The Coastal Connection train/ferry servcie and you live outside New Zealand, it is strongly recommend that you have the necessary travel insurance to cover any disruption or cancellation of your travel plans whilst in New Zealand.

All reservations and the issuance of a 'Travel Voucher' to travel on The Coastal Connection train/ferry service is subject to the terms of the respective Operator's Conditions of Carriage.

The Operators providing services in The Coastal Connection train/ferry service has the right to amend, change, subsitute other transport operator/s or change any service due to operational or weather conditions.

The Operators providing services in TheCoastal Connection train/ferry service are not responsible or liable for any loss, damage or expense incurred by passengers as a result of the failure of the service to operate or depart or arrive at the scheduled time or location.

Any dispute/s concerning a reservation comes under New Zealand law and is to be heard in a New Zealand Court of Law.

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