Assistance  

For assistance please contact our Support Centre -
 
  New Zealand:   0800-250-000   Tollfree in New Zealand
 
  Rest of the World : +64-3-341-2698
 
   
  Email: info@railnewzealand.com
 
  Fax: +64-3-339-3837
  Group information groups@railnewzealand.com
 
   
   
Our Support Centre is manned : (New Zealand Standard/Summer Time)
Monday to Friday 8.00am to 7.00pm
Saturday, Sunday & Public Holidays 8.00am to 7.00pm
New Zealand Public Holidays Closed Christmas Day - 25 December
New Zealand Local Time:
 
 

   
 
Quick Answers
Luggage
Seating Requirements
Bicycles, Pets, etc
Requiring Extra Assistance
Check In Time
Fare and Booking Information
Fare Cancellation and Refunds
 
Other Train Services
Auckland to Wellington Train
Christchurch to Greymouth Train
 
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