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Online Assistance:
For assistance and/or reservations, you can chat live via the Internet to one of our Consultant's at our Support Centre by clicking on the button on the left.

 

Internet Phone Assistance  
You can call one of our English or Mandarin speaking Consultant's in our Support Centre via our internet phone network by using the below 'In country' phone numbers. All calls from the following international locations are free -  
  New Zealand:   0800-143-669   Tollfree in New Zealand
 
  Australia:   1-800-820-663  Tollfree in Australia
 
  USA/Hawaii/Canada: 1-888-825-8504 Tollfree
  UK/Northern Ireland : 0800-862-0362 Tollfree
  HongKong: 3170-9515
 
  Los Angeles: ( 310) 405-6938
 
  Beijing: (10) 5147-5622 *
 
  Shanghai: (21) 5106-4410 *
 
  Toronto: (416) 342-1578
 
  London: (20) 3105-6155
 
  Singapore: 3106-2064
 
  Dublin: (1) 653-0761 *
 
  Johannesburg: (11) 461-3210 *
 
  Rest of the World : +64-4-931-8651
   
Skype Me™! Skype Free Call - globalsupportcentre
 
  NetPhone/Mamakall: 8147377 #
 
   
  Email: info@railnewzealand.com
 
  Fax: +64-4-917-9174
  Group information groups@railnewzealand.com
 
   
    *     Local phone charges may apply depending on the phone carrier that you are using.
   #   If you are a Netphone or Mamakall customer, there is no charge for the phone         call if you use the Netphone/Mamakall number.

Our Support Centre is manned : (New Zealand Standard/Summer Time)
Monday to Friday 9.00am to 6.00pm
Saturday, Sunday & Public Holidays 11.00am to 6.00pm
New Zealand Public Holidays 27 Oct 08
New Zealand Local Time:
 
 

   
 
Call us free via the Internet
By downloading this free software onto your laptop or PC, you can call us free via the Internet. Also, you can call friends, family or businesses free around the world via the internet plus cheap toll call savings by simply setting up your own Netphone account. All Netphone accounts have access to Virtual White Pages global telephone directory.
Get your Netphone Number here:
Throughfares
Wellington to Christchurch
Wellington to Kaikoura &Christchurch
Wellington to Kaikoura
TranzCoastal Connection Fare information
 
Quick Answers
Luggage
Seating Requirements
Bicycles, Pets, etc
Requiring Extra Assistance
Check In Time
Fare and Booking Information
Fare Cancellation and Refunds
 
Other Train Services
 
New Zealand Rail Travel    I     Cook Strait Ferries    I    Stay New Zealand    I   Ski New Zealand    I    Scenic Rail Pass
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