Assistance  

For assistance please contact our Support Centre -
 
  New Zealand:   0800-250-000   Tollfree in New Zealand
 
  Rest of the World : +64-3-341-2698
 
   
  Email: info@railnewzealand.com
 
  Fax: +64-3-339-3837
  Group information groups@railnewzealand.com
 
   
   
Our Support Centre is manned : (New Zealand Standard/Summer Time)
Monday to Friday 8.00am to 7.00pm
Saturday, Sunday & Public Holidays 8.00am to 7.00pm
New Zealand Public Holidays 6 Feb 10
New Zealand Local Time:
 
 

   
 
Quick Answers
Luggage
Seating Requirements
Bicycles, Pets, etc
Requiring Extra Assistance
Check In Time
Fare and Booking Information
Fare Cancellation and Refunds
 
Other Train Services
 
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